Cancellation & Refund Policy
You cannot cancel the order and demand refund once the order is successfully placed and processed by the payment gateway. Refund requests will only be considered in the following cases
- If the buyer does not get the delivery of the ordered products within 30 days if Traditional Oil Project Pvt. Ltd. to ship the ordered products.
- If the shipping location is not serviced by our partner courier companies.
No refund requests will be entertained for damaged products. Damaged products will be exchanged as per our exchange policy.
From the date of written confirmation of refund to the customer, the amount will be refunded within the next 7-10 business days.
The amount will be refunded in form of store credit.
No Returns will be entertained if a customer wants to return the product for the reason that he/she doesn’t like it after delivery of the product or feels the product doesn’t match his or her expectations.
No refunds will be given in the following cases:
- Incorrect or insufficient address mentioned by the customer
- Non- availability of recipient at the mentioned address and/or premises
- Refusal to accept products
- Delivered at the place/to the person specifically mentioned by the customer other than the customer himself.
- Force majeure event
- In case the product has undergone any tampering by the customer All emails in this regard are to be sent to Traditional Oil Project Pvt. Ltd.